CLOUDCOREO PRIVACY POLICY

This CloudCoreo, Inc. (“CloudCoreo”) Privacy Policy is provided to help those who are concerned with how their personally identifiable information (“PII”) is being used online.

This Privacy Policy applies to use of any website you know or reasonably should know that CloudCoreo controls (any, the “Site”), or any service that CloudCoreo provides to customers, including but not limited to software provided to customers as a subscription service and any professional, training or support services (any of which the “CloudCoreo Software and Other Services”). Please read this Privacy Policy carefully so you clearly understand how CloudCoreo may collect, use, protect or otherwise handle your PII. Anytime you use the Site or any CloudCoreo Software and Other Services, whether or not by clicking “I accept” or “I agree” to an on-line agreement that incorporates by reference this Privacy Policy, you consent to the practices CloudCoreo describes in the then-current Privacy Policy, including but not limited to any additions or revisions. IF YOU DO NOT AGREE TO THE PRACTICES DESCRIBED IN THE PRIVACY POLICY, DO NOT USE THE SITE OR ANY CLOUDCOREO SOFTWARE AND OTHER SERVICES.

What Is and Is Not PII
As used in US privacy law and information security practices, PII is information that on its own or with other information can be used to identify, contact, or locate a single person, or to identify an individual in context (such as a name, address, telephone number, mobile number, e-mail address, credit card or other account number).

PII does not include “aggregate” information, which is data CloudCoreo collects about the use of the Site or any of the CloudCoreo Software and Other Services, from which individual identities or other PII has been removed. In effect, information about how you and other users use the Site or any CloudCoreo Software and Other Services may be collected and combined together. Aggregate information assists CloudCoreo to understand user trends and other needs so that CloudCoreo can improve the Site or any CloudCoreo Software and Other Services. This Privacy Policy does not restrict or limit in any way how CloudCoreo collects and uses aggregate information.

This Privacy Policy may be revised from time to time. Please revisit and read it carefully to re-acquaint yourself with how CloudCoreo handles PII so you understand any changes.

IMPORTANT NOTICE: This Privacy Policy originates and is hosted on the Site located in the United States of America, which has different data protection laws from those of other nations, and particularly member nations in the European Union. Due to differing laws and legal practice, be aware that law enforcement agencies in the United States may have access to your PII.

What PII does CloudCoreo Collect?
When using the Site to order or register your authorized use of any CloudCoreo Software and Other Services, as appropriate, or otherwise interacting with CloudCoreo or the Site about any of the CloudCoreo Software and Other Services, you may be asked to enter your name, email address, mailing address, phone number(s), credit card information to help you with your ordering or registering experience. CloudCoreo also collects PII about you when you use the Site and any CloudCoreo Software and Other Services, or that CloudCoreo obtains from third-party sources, or both. In the future CloudCoreo may collect PII in other ways not described in this version of the Privacy Policy, and CloudCoreo will update this Privacy Policy as described above.

When and How Does CloudCoreo Collect PII?

CloudCoreo collects information about you when you use the Site or any CloudCoreo Software and Other Services, as described below. The Site and some of the CloudCoreo Software and Other Services also enable you to communicate with CloudCoreo and other people, and those communications may be transmitted through and stored on the CloudCoreo systems.

When you use the Site or certain of the CloudCoreo Software and Other Services, some information is also automatically collected about your use, such as your IP address, operating system, browser type, activity on the Site, as well as the address of a referring web site. This information frequently is aggregated non-PII unless CloudCoreo decides to combine it with or links it to any of the identifying information previously described.

CloudCoreo may automatically collect certain information through the use of “cookies” or “web beacons”. Cookies are small files the Site or any CloudCoreo Software and Other Services transfers to the memory on your computer or other device through a web application or browser (if you allow) that enables the Site or any of the CloudCoreo Software and Other Services to recognize you and update any PII. CloudCoreo uses cookies to remember any of the CloudCoreo Software and Other Services that CloudCoreo authorized you to use. Cookies are also used to help CloudCoreo understand your preferences based on previous or current Site activity, which enables CloudCoreo to provide you with improved services. CloudCoreo also uses cookies to help compile aggregate data about Site traffic and interaction so that CloudCoreo can offer better experiences and tools in the future.

A “Web beacon” (or “clear gif”) is a small and transparent graphic image, usually no larger than 1 pixel x 1 pixel, that is placed on a website or in an email and that monitors the behavior of the user visiting the website or sending the email, and frequently in combination with cookies, unobtrusively (usually invisibly) allows checking that a user has accessed certain content. Common uses are email tracking and page tagging for web analytics. Alternative names are web bug, tracking bug, tag, or page tag.

CloudCoreo may also use trusted third party services to track information about use of the Site by using cookies and web beacons on our behalf. These third parties may place cookies, web beacons or other such devices on your computing device to collect non-PII, and the information provided may be used, among other things, to analyze data, to determine the popularity of certain content, and to better understand the usage and visitation of the Site and the other sites tracked by these third parties. THIS PRIVACY POLICY DOES NOT APPLY TO THE USE BY ANY “THIRD PARTY” OF THEIR OWN COOKIES OR WEB BEACONS.

Disabling Cookies. With computing devices that use traditional web browsers you may be able to configure your computer and browser to warn you each time a cookie is being sent, or you can choose to turn off all cookies altogether. You do this through the settings on your browser (e.g., Internet Explorer, Firefox or Chrome). Each browser is a little different, so look at your browser’s “Help” menu to learn the correct way to modify your cookies. However, the Site and any of the CloudCoreo Software and Other Services are intended to function with cookies. Thus, disabling cookies in any manner may cause features of the Site or any of the CloudCoreo Software and Other Services not to function either as efficiently or at all.

If CloudCoreo mobile applications are included in the CloudCoreo Software and Other Service, CloudCoreo through the Site or any of the CloudCoreo Software and any Other Services may also collect information about your location based on your device’s GPS, GP(R)S or similar location signal or information about nearby WiFi access points or cell towers.

CloudCoreo also collects information that you voluntarily provide which may contain PII. For example, the Site might request and then collect billing information, such as your credit card number, when you purchase the right to use CloudCoreo Software and Other Services. The Site also may collect your name, user name, address, email address, telephone number(s), other contact and demographic information when you register and set up an account, fill out a form, submit a comment or contact CloudCoreo or other users by e-mail or other means that use the Site. You may also join user groups or forums administered by the Site. CloudCoreo cannot control how other users of the Site use information you provide that is visible to those other users. Thus, CloudCoreo recommends exercising care in submitting information or other contributions on the Site, and CloudCoreo is not responsible for information that users supply in Site areas that are accessible to other users of the Site.

How Does CloudCoreo Use Your PII?
CloudCoreo may use PII in the following ways:

  • to personalize the user’s experience and to allow CloudCoreo to deliver CloudCoreo Software and Other Services in which you are most interested;
  • to improve the Site in order to better serve you;
  • to try to better respond to any of your customer service or technical support requests;
  • to administer a promotion, contest, survey or other Site feature;
  • to quickly process your transactions or register any use of CloudCoreo Software and Other Services;
  • to send periodic emails regarding your order for any CloudCoreo Software and Other Services;
  • for advertising, such as providing customized advertisements and sponsored content and sending you promotional communications about any CloudCoreo Software and Other Services and third party technology products that can be used with CloudCoreo offerings;
  • for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on any CloudCoreo Software and Other Services and for carrying out customer surveys);
  • to understand the way customers use CloudCoreo Software and Other Services to improve, enhanced or develop new CloudCoreo Software and Other Services;
  • to provide support services for the CloudCoreo Software and Other Services; and
    otherwise with your consent.

CloudCoreo may combine PII that CloudCoreo collect from you and use it for purposes consistent with this Privacy Policy.

How Does CloudCoreo Protect PII?
The Site and any CloudCoreo Software and Other Services are scanned on a regular basis for security holes, known vulnerabilities and Malware in order to try to make your visit to our site secure. “Malware” means any viruses, trojan horses, worms, logic bombs or any other harmful and malicious software code or routine.

Your PII is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive-credit information you supply is encrypted via Secure Socket Layer (SSL) technology by our payment processing provider.

CloudCoreo or our order processing provider(s) implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal PII. All transactions are processed through a gateway provider and are not stored or processed on our servers.

HOWEVER, PLEASE NOTE THAT ALTHOUGH CLOUDCOREO AND ANY ORDER AND PAYMENT PROCESSING PROVIDERS IT USES WILL MAKE REASONABLE EFFORTS TO PROTECT PII, NO WEBSITE, INTERNET TRANSMISSION, COMPUTER SYSTEM OR WIRELESS CONNECTION IS COMPLETELY SECURE.

Does CloudCoreo Share PII With Third Parties?
Yes, CloudCoreo will disclose PII to a variety of third parties for a variety of reasons related to CloudCoreo’s or the third party’s business purposes, including but not limited to the following.

  • CloudCoreo Affiliates. PII will be shared among any CloudCoreo commonly owned and affiliated companies.
  • Business Partners. CloudCoreo also may share PII with business partners. These entities may use PII to provide you with services that you want or need to use with or in addition to any CloudCoreo Software and Other Services, to make predictions about your interests and to provide you with promotional materials, advertisements and other materials.
  • Service providers. CloudCoreo also may disclose PII to companies that provide services for or on behalf of us, such as companies that help us with order management or billing or that send emails on our behalf. These entities may not be limited in their ability to use PII for purposes other than providing services for us, particularly if the third party is directly collecting information from you. CloudCoreo is not responsible for the actions of Service Providers or other third parties, including but not limited to any additional information you provide directly to these Service Providers or other third parties, and CloudCoreo encourages you to become familiar with their practices before disclosing information directly to them.
  • Other Parties When Required by Law or as Necessary to Protect CloudCoreo, Its Other Users and Any CloudCoreo Software and Other Services. There may be instances when CloudCoreo discloses PII to other parties:
    to comply with the law or respond to compulsory legal process (such as a search warrant or other court order);
    to verify or enforce compliance with the policies governing use of any CloudCoreo Software and Other Services; and
    to protect the rights, property, or safety of CloudCoreo, or any of our respective affiliates, business partners, or customers.
  • Other Parties in Connection with Corporate Transactions. CloudCoreo may disclose PII to a third party as part of a merger or transfer, or in the event of a bankruptcy.
  • Other Parties at Your Direction or With Your Consent. In addition to the disclosures described in this Privacy Policy, CloudCoreo may share PII about you with third parties if CloudCoreo can when you request such sharing.

CloudCoreo shares PII to develop relationships with third parties to benefit and expand its business and allow it to continue to both provide and support the Site and any CloudCoreo Software and Other Services.

Third Party links
Occasionally, at CloudCoreo’s discretion, CloudCoreo may include or offer third party products or services on the Site or with any CloudCoreo Software and Other Services by links to other sites. These third party sites have separate and independent privacy policies and security measures. CloudCoreo therefore has no responsibility or liability for the content and activities of these linked sites. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use. Nonetheless, CloudCoreo seeks to protect the integrity of the Site and welcomes any feedback about these other sites.

CloudCoreo also may make available to you certain products or services developed by third parties. CloudCoreo is not responsible for these third-party products or services.

Third Parties that Provide Content, Advertising or Functionality on Our Any CloudCoreo Software and Other Services
Some of the content and functionality on our any CloudCoreo Software and Other Services may be provided by third parties that are not affiliated with us. For example:
CloudCoreo may enable you to watch video content provided by third parties;
certain third parties may then serve advertising or keep track of which advertisements users see, how often they see those advertisements, and what users do in response to them; and

These third-parties may collect or receive certain PII about your use of the Site and any CloudCoreo Software and Other Services, including through the use of cookies, beacons, and similar technologies, and this PII may be collected over time and combined with PII collected across different websites and online services.

If you connect with your private cloud service provider via CloudCoreo, CloudCoreo may receive and store your authentication information from that private cloud service to enable you to log in and so that any of the CloudCoreo Software and Other Services can connect and communicate with the services.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach could extend well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California users to post a conspicuous privacy policy on its website describing the information being collected and those individuals with whom it is being shared. See more at: https://consumercal.org/about-cfc/cfc-education-foundation/california-online-privacy-protection-act-caloppa-3/#sthash.0FdRbT51.dpuf.

In Accordance With CalOPPA CloudCoreo Provides for the Following:
Users can visit the Site anonymously (although obviously users cannot register or purchase services).

There is a link on the Site home page, or at a minimum on the first significant page after entering our website, relating to “Privacy”, and the Privacy Link can be easily found on those pages specified above.

Users will be notified of any changes on our Privacy Policy Page.

Users are able to change their personal information:

  • By logging in to their account,
  • By emailing us,
  • By calling us, or
  • By mailing a notice to us at the address below.

By regular delivery (USPS or overnight):

Attention: Privacy Inquiries
CloudCoreo, Inc.
320 Westlake Ave N, 4th Floor,
Seattle, WA 98109

Email: privacy@cloudcoreo.com

How Does Our Site Handle Do Not Track Signals?
CloudCoreo and the Site do not take any action in response to Do Not Track (“DNT”) signals that you or your browser transmit. Our current practices described in this Privacy Policy are important for CloudCoreo to operate its business and to continue providing and supporting the Site and the CloudCoreo Software and Other Services.

Does The Site and any CloudCoreo Software and Other Services with Internet Accessing Technologies allow third party behavioral tracking?
Yes, CloudCoreo allows third party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States of America’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

CloudCoreo does not specifically market to children under 13. If CloudCoreo learns that a child under the age of thirteen (13) has provided PII or other personal information, CloudCoreo will delete it in accordance with applicable law.

Data Breaches of the Site and any CloudCoreo Software and Other Services
CloudCoreo will notify the users

  • via email if possible within 7 business days
  • via website notification within 1 business day

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

CloudCoreo May Collect your email address in order to:

  • send information, respond to inquiries, and/or other requests or questions;
  • process orders and to send information and updates pertaining to orders;
  • also send you additional information related to your product and/or service;
  • market to its mailing list or continue to send emails to customers and other users after the original transaction has occurred; and
  • any other purposes described above.

To be in accordance with CANSPAM CloudCoreo agrees to the following:

  • NOT use false, or misleading subjects or email addresses;
  • identify the message as an advertisement in some reasonable way;
  • include the physical address of our business or headquarters;
  • monitor third party email marketing services for compliance, if one is used;
  • honor opt-out/unsubscribe requests quickly; and
  • allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at unsubscribe@CloudCoreo.com and CloudCoreo will promptly remove you from all correspondence.

Contacting Us
If there are any questions regarding this Privacy Policy you may contact us using the information below.

By email to: privacy@cloudcoreo.com

By regular delivery (USPS or overnight):

Attention: Privacy Inquiries
CloudCoreo, Inc.
320 Westlake Ave N, 4th Floor
Seattle, WA 98109